Privacy & Cookie Policy

Last updated: March 2026

1. Who We Are

Junerain Travels is a online travel and visa consultancy providing bespoke holidays, visa services, travel insurance, airport transfers and related travel services. We operate as a principal meaning we arrange and sell travel services directly to you.

Registered offices:
Vasant Vihar, Dehradun, Uttarakhand, India
Leamington Spa, Warwickshire, United Kingdom

Contact:
Email: info@juneraintravels.com
Phone UK: +44 777 407 9466
WhatsApp India: +91 879 135 9669

2. What Data We Collect

We collect personal data that you provide directly through our website forms, WhatsApp, email or telephone:

• Your name and contact details (email address, phone number)
• Travel preferences and enquiry details (destination, dates, number of travellers, budget)
• Passport and identification details (where required for visa applications)
• Payment information (processed securely — we do not store card details)
• Communications you send us via WhatsApp, email or our website forms

We also collect limited technical data automatically when you visit our website (see Section 7: Cookies).

3. How We Use Your Data

• To respond to your enquiries — processing holiday, visa, insurance and transfer enquiries
• To arrange and manage your booking — planning itineraries, arranging accommodation, transfers and processing payments
• To process visa applications — submitting your details to the relevant government authorities or embassies
• To arrange travel insurance — sharing necessary details with insurers on your behalf
• To communicate with you — sending booking confirmations, travel documentation and updates
• To improve our website — using anonymised analytics data to understand site usage
• To comply with legal obligations — retaining records as required by law

4. Legal Basis for Processing

• Contract — processing is necessary to perform the travel services you have requested or booked
• Legitimate interests — responding to enquiries and communicating about your travel arrangements
• Legal obligation — retaining records as required under applicable laws
• Consent — where you have provided explicit consent via our enquiry forms

For clients based in India: we process your personal data in accordance with the Digital Personal Data Protection Act 2023 (DPDPA). Where you provide consent through our enquiry forms, you may withdraw that consent at any time by contacting us. You also have the right to request correction or erasure of your personal data held by us.

For clients based in the UAE: your data is processed in accordance with UK GDPR standards, which we apply as the baseline for all clients regardless of location.

5. Who We Share Your Data With

We do not sell or rent your personal data. We may share it with trusted third parties only where necessary to deliver your services:

• Hotels, accommodation providers and ground operators — to arrange and confirm bookings
• Visa authorities and embassies — to submit your visa application
• Insurance providers — to arrange and issue your travel insurance policy
• Payment processors — to securely process your payments
• Government and regulatory authorities — where required by law

6. Data Retention

• Enquiry data where no booking follows — up to 12 months
• Booking and transaction records — up to 7 years to comply with financial and legal obligations
• Visa application records — as required by the relevant authority, typically 5 years

7. Cookies

Our website uses cookies — small text files stored on your device — to help the site function and to understand how visitors use it.

Essential Cookies

• WordPress session and security cookies
• Contact form security cookies (Contact Form 7)
• Cookie consent preference cookies

Analytics Cookies

We use Google Analytics to understand how visitors interact with our website. This data is anonymised and does not identify you personally.

• _ga, _gid, _gat — Google Analytics cookies tracking page visits and session duration

You can opt out via the Google Analytics Opt-out Browser Add-on.

Managing Cookies

You can control and delete cookies through your browser settings. Disabling certain cookies may affect website functionality. For more information visit aboutcookies.org.

8. International Data Transfers

As we operate across the UK, India and UAE, your data may be transferred to and processed in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR, including standard contractual clauses where applicable.

9. Your Rights

Under UK GDPR you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate or incomplete data
• Erasure — request deletion of your data where there is no lawful reason to retain it
• Restrict processing — ask us to limit how we use your data
• Data portability — receive your data in a structured, machine-readable format
• Object — object to processing based on legitimate interests
• Withdraw consent — where processing is consent-based, withdraw at any time

To exercise any of these rights contact us at info@juneraintravels.com. We will respond within one calendar month.

You also have the right to lodge a complaint with the ICO at ico.org.uk or by calling 0303 123 1113.

10. Data Security

We take appropriate technical and organisational measures to protect your personal data. Our website uses SSL encryption and all payment processing is handled by PCI-compliant payment providers. We do not store payment card details.

11. Third-Party Links

Our website may contain links to third-party websites including visa portals and accommodation providers. We are not responsible for their privacy practices and encourage you to read their policies before providing personal data.

12. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically.

13. Contact Us

• Email: info@juneraintravels.com
• Phone UK: +44 777 407 9466
• WhatsApp India: +91 879 135 9669
• Website: juneraintravels.com